Terms & Conditions
Neat Aesthetics
Please read our Terms & Conditions in full and make sure you have understood them prior to booking any consultations or treatments. If you have any queries, please email us on info@neataesthetics.com
Deposit and Cancellation Policy
Booking a consultation: Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. This allows us to manage our diaries and offer the appointment time to another patient.
Booking Single treatments or chargeable consultations: We take a non-refundable deposit for all our single treatments and packages. When you attend your appointment the deposit will be deducted from your treatment cost. Failure to give the full 48 hours notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another patient.
Neat Aesthetics does not offer refunds or partial refunds on any deposits paid, or unused treatments.
Appointments and Cancellations
​If you are unable to attend your appointment, please contact us immediately on . We will need to know that you wish to cancel 24 hours before your appointment is due. Failure to cancel or rearrange your appointment at least 24 hours before your appointment will result in the loss of your deposit.
A £20 deposit is required for all bookings. Deposits are only refunded if appointments are cancelled within the 24 hour notice of booking, if the client is deemed unsuitable for treatment or your appointment can be rearranged at least 48 hours before your appointment time.
​Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Neat Aesthetics will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
​Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
​Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
Registered address: 17 Linhope Street, London, NW1 6HT Email: info@neataesthetics.com Website: www.neataesthetics.com
Booking Confirmation
All bookings made online or by phone will receive an email confirmation.
Treatment suitability
​As with any medical procedure, a full medical history and facial assessment is required before treatment. If our Neat Aesthetics practitioners feel that on the day of treatment the client is not suitable or would not benefit from the treatment being delivered, the treatment will not go ahead. We strongly encourage all clients to consider all treatments prior to undergoing them and not rush into any decisions. Clients are encouraged to ask as many questions as they need both prior to, and on the treatment day.
Age Restrictions
​For injectable treatments (anti-wrinkle injections & dermal filler) clients must be over 21 years old, for skin treatments clients must be over 18 years old. Neat Aesthetics strictly adheres to guidance published by the General Medical Council and ensures that all practitioners are fully educated in this. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
Client Consultation Forms
​All new clients will be requested to complete a Client Consultation form before our clinicians can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.
Personal details taken from clients during consultation procedures are protected under the Data Protection Act.
Your client records are stored securely and protected by the Data Protection Act. If you wish to access the records we hold on your personal file we can provide a report with an additional admin fee required.
Registered address: 17 Linhope Street, London, NW1 6HT Email: info@neataesthetics.com Website: www.neataesthetics.com
Aftercare
​After your treatment the clinician will provide aftercare advice. Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client. Further treatments may be required to achieve the realistic results explained in the consultation.
Gift Vouchers
Gift vouchers purchased online or in store are valid for 1 year from date of purchase. Gift vouchers are non-refundable. Gift vouchers may not be sold or transferred. Gift vouchers can be used for all treatments and must be used in full. Neat Aesthetics may extend the expiry date of the voucher up to 3 months if you let us know within 30 days or more of expiry.
Liability
​Neat Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of property), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide Neat Aesthetics with all relevant medical details prior to each treatment. Neat Aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and recommendations given to them by, or on behalf of, Neat Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Neat Aesthetics’ liability for death or any personal injury resulting from Neat Aesthetics’ negligence.
Your right to complain
​Neat Aesthetics endeavours to treat all its clients appropriately, compassionately and fairly. However if you have an issue with any matter, in relation to your treatment at Neat Aesthetics, you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Neat Aesthetics will be pleased to help and support you through the process.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive communication within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
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